Privacy policy

This policy explains how KM Trading, trading as KM Fancy Gold, a sole proprietorship of Najmal P C, licensed by Kuttiadi Grama Panchayat and based at 5-53/H, Kuttiadi, Kozhikode, Kerala 673508, India, collects and uses your personal information when you visit or buy from kmfancygold.com. KM Trading is the data fiduciary for that information.

Information we collect

Contact and delivery details such as your name, delivery address, phone number and email address.
Order information such as the items you buy, order value, order history and any returns or exchanges.
Account information if you create an account, including your login identifier and saved addresses.
Communications such as messages, calls and support requests you send us.
Technical information such as your IP address, device and browser type, and how you move through the site, collected through cookies and similar technologies.

We do not collect or store your card, UPI or bank account details. Payments are handled directly by our payment gateway partners on their own secure systems.

How we use your information

To process, pack, deliver and, where needed, return or refund your order.
To contact you about your order, including delivery updates and support.
To create and manage your account, and to keep you logged in.
To prevent fraud, misuse and abuse of the site.
To improve our products, our website and our service.
To send you offers and product updates, but only where you have chosen to receive them. You can unsubscribe at any time.
To meet our obligations under Indian law, including tax and accounting requirements.

Who we share it with

We share your information only with parties who need it to run this store:

Shopify, which hosts this store and processes orders on our behalf.
Payment gateways, which process your payment.
Courier and logistics partners, which deliver your order and need your name, address and phone number.
Communication providers, which send order emails and SMS on our behalf.
Government authorities, where we are required to disclose information by law.

We do not sell your personal information, and we do not share it with anyone for their own marketing.

Cookies

Our website uses cookies to keep your cart and login working, remember your preferences, and understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the site may then not work properly.

Storage and transfers

Our store runs on Shopify, so your information may be stored and processed on servers located outside India. We take reasonable steps to ensure it is handled with appropriate protection wherever it is processed.

How long we keep it

We keep order and transaction records for as long as required under Indian tax and accounting law, and account information for as long as your account remains active. Marketing consent records are kept until you withdraw consent.

Security

Our website runs over an encrypted HTTPS connection and access to order data is restricted to people who need it to fulfil your order. No system can be guaranteed completely secure, so please keep your account password confidential and tell us at once if you believe your account has been misused.

Your rights

You may ask us to give you a copy of the personal information we hold about you, to correct anything that is wrong or out of date, to delete information we no longer need to keep, or to stop sending you marketing messages. You may also withdraw a consent you have given us at any time. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Children

This store is not intended for use by children. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has given us their information, please contact us and we will delete it.

Grievance and contact

For any question, request or complaint about your personal information, contact the grievance officer:

Najmal P C
KM Trading (KM Fancy Gold)
5-53/H, Kuttiadi, Kozhikode, Kerala 673508, India
Phone 98462 46054, Monday to Saturday 10am to 7pm IST

We aim to acknowledge every request within 48 hours and to resolve it within 30 days.

Changes to this policy

We may update this policy from time to time. The version published on this page is the version that applies.